Frequently Asked Questions
Everything you need to know about your next adventure in style.
What is the typical shipping timeframe for domestic orders?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while express options are available at checkout for faster delivery.
Do you offer international shipping?
Yes, Orson Outdoors ships to over 50 countries worldwide. International delivery times vary by location but generally range from 7 to 14 business days.
What is your return policy for outdoor apparel?
We offer a 30-day return policy on all unworn, unwashed items with original tags attached. Please note that for hygiene reasons, base layers must be unopened.
How do I ensure I am ordering the correct size?
Each product page features a detailed sizing chart. Since our outdoor gear is designed for layering, we recommend sizing up if you prefer a looser fit or plan to wear multiple layers underneath.
Are your materials sustainably sourced?
Commitment to the environment is core to our brand. We use recycled polyester and organic cotton in 80% of our current collection and are working toward 100% by 2025.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.